The Case Tracker is the management system to implement the EIC coaching service.
Configure your web browser to :
After a delay without any action (60') you will be disconnected from the server. In case you had left some windows opened and try to send some commands to the server through these windows you will get an error message telling you are not authorized to do so.
The solution is to reload the page to get the identification prompt and to identify again. If this happens inside an editor window that you didn't save, do not reload that window but instead start a new session from a new window, then you will be able to save your content from the first legacy window. Anyway it is always best to save your content before leaving the computer or before switching to another activity.
This application is designed to run on Firefox, USE this browser before raising any issue. It has been reported to work on Chrome and Safari too, but this is untested.
In case that you encounter problems or have questions referring to your system login, please address the relevant hotline by email :
Thank you. Your Coaching team